Privacy Policy

In this Privacy Policy (Policy), references to We, Us or Our mean Icon Global Services Limited (Icon Global). Icon Global is a company incorporated in the United Kingdom and operates as a telecommunications service provider. This Privacy Policy explains how we process Personal Information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 in connection with your use of our website and Service(s) (the Site). The use of information collected through Our Site shall be limited to the purposes set out under this Policy.

Icon Global understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits our site and will only collect and use information in a manner consistent with your rights and our obligations under UK data protection law. Please read this Privacy Policy carefully and ensure that you understand it. If you have any questions regarding this Privacy Policy, the practices of this website or your dealings with this website, you may contact us at legal@iconglobal.co.uk

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

• Account means any account or instance created by you or on your behalf for access and use of the Service(s).
• Data Protection Laws means the UK GDPR and the Data Protection Act 2018, together with any subordinate or replacement legislation in force in the United Kingdom.
• Cookie means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Section 12 below.
• Controller has the meaning given to it under the UK GDPR.
• Customer / You / Your means the entity that has subscribed to our Services by agreeing to the applicable terms of service made available by Icon Global.
• Data Subject means an identified or identifiable natural person.
• Our Site means the website operated by Icon Global.
• Personal Information means personal data as defined under the UK GDPR.
• Processing has the meaning given to it under the UK GDPR.
• Service(s) means the telecommunications aggregation and related services provided by Icon Global to the Customer under the applicable agreement.

2. What does this policy apply to?

We collect Personal Information when you use Our Site and the associated Service(s) and as part of the normal course of our business. This Policy sets out how we collect and use Personal Information and your rights under UK data protection law.

This Privacy Policy applies only to your use of Our Site and does not extend to any third-party websites that may be linked from Our Site. We are not responsible for the privacy practices of such third parties and encourage you to review their privacy policies.

3. What information do we collect?

Depending on your interaction with us, we may collect and process the following categories of Personal Information:

• Identification and contact details (such as name, company name, job title, email address, telephone number);
• Account, subscription and billing information;
• Usage and traffic data generated in connection with the Service(s);
• Technical data such as IP address, browser type, device information and operating system;
• Verification and compliance-related documentation required under applicable law.

Where you provide Personal Information relating to other individuals, you confirm that you have the lawful authority and any required consent to do so.

4. How is your personal information used?

We process Personal Information only where permitted under UK GDPR and for the following purposes:

• To provide, operate and manage the Service(s);
• To administer Customer Accounts and respond to enquiries;
• To improve and secure Our Site and Service(s);
• To comply with legal, regulatory and contractual obligations;
• To prevent fraud, misuse, and system abuse.

Marketing communications will be sent only where permitted by law and you may opt out at any time.

5. Lawful basis for processing

Our lawful bases for Processing Personal Information under UK GDPR include:

• Performance of a contract;
• Compliance with a legal obligation;
• Legitimate interests pursued by Icon Global, where such interests are not overridden by Your rights;
• Consent, where required by law.

6. When do we share your personal information?

We may share Personal Information:

• With companies within the Icon Global group;
• With third-party service providers acting under Our instructions;
• With regulators, law enforcement agencies or courts where legally required;
• In connection with a merger, acquisition or sale of assets.

All disclosures are carried out in accordance with UK Data Protection Laws.

7. International Transfers

Where Personal Information is transferred outside the United Kingdom, We ensure appropriate safeguards are in place, including the use of the UK International Data Transfer Agreement (IDTA) or other approved transfer mechanisms.

8. Retention of Personal Information

We retain Personal Information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce agreements. Thereafter, data is securely deleted or anonymised.

9. Children’s data

Our Site and Service(s) are not intended for individuals under the age of 16 and we do not knowingly collect Personal Information from children.

10. Security measures

We implement appropriate technical and organisational measures to safeguard Personal Information. However, no internet-based system is entirely secure and users should take appropriate precautions.

11. Your rights under UK GDPR

You have the right to request access, rectification, erasure, restriction, objection and data portability in relation to your Personal Information, subject to legal limitations.

Requests may be submitted to legal@iconglobal.co.uk

12. Cookie Policy

Our Site uses Cookies in compliance with UK cookie laws. Further details are provided in Our Cookie Policy.

13. Contacting Us

For any data protection queries, please contact:
Email: legal@iconglobal.co.uk

14. Changes to This Policy

We may update this Policy from time to time. Continued use of Our Site or Service(s) constitutes acceptance of the revised Policy.

15. Notice to End Users

Where you interact with a Customer using Our Service(s) that Customer acts as the Controller of your Personal Information. Icon Global Processes such Personal Information strictly in accordance with the Customer’s instructions, the applicable customer agreement and UK Data Protection Laws. Icon Global is not responsible for the Customer’s independent privacy practices.

16. Lawful Interception and Regulatory Compliance

Icon Global operates as a telecommunications service provider and is subject to applicable UK telecommunications and surveillance laws, including but not limited to the Investigatory Powers Act 2016 and related regulations. Where lawfully required, Icon Global may be obligated to retain, disclose or provide access to certain communications data or related information to competent UK authorities.

Any such disclosure or access shall be limited to what is strictly required under applicable law and carried out in accordance with statutory safeguards. Icon Global does not undertake any interception, monitoring, or disclosure of communications content except where expressly mandated by law or a valid legal order.

17. Regulatory Oversight

Icon Global’s services may be subject to oversight by UK regulatory authorities, including Ofcom. Icon Global cooperates with competent authorities as required under applicable law while maintaining appropriate technical and organisational measures to protect Personal Information.